The Exactech Experience
Improving Patient Outcomes Since 1985
Drs. Miller and Petty worked with several medical device companies and thought they saw some things the industry could do differently, and better. They wanted to make a difference in the quality of care provided to patients suffering from joint diseases like arthritis. The Pettys and Dr. Miller made the first step toward realizing their vision by incorporating Exactech on November 8, 1985. Since that time, we have leveraged our founding principles to look at clinical challenges through the eyes of a surgeon. It’s all about working together, focusing on surgeons' needs, and then engineering innovative solutions for hip, knee and shoulder surgery.
Throughout the company’s development, our purpose has remained unchanged: Exactech exists to help people improve their quality of life and regain their independence if they’ve been injured or developed arthritic disease. We do this through innovative ideas, high quality products, education and commitment to service.
Early in Exactech’s development, we established and articulated our purpose. I believe this purpose is, in large part, the same reason orthopaedic surgeons go to work every day: to help people improve the quality of life and regain their independence. Perhaps one of the reasons that Exactech relates so well to surgeon customers is because our purpose is very similar to their own.
— Bill Petty, MD
Exactech Co-founder and Executive Chairman
At the Heart of Our Culture
Since 1985 Exactech has ascribed to a philosophy of empowerment and a belief in managing by values. We have always wanted to encourage and facilitate employees to be relatively independent—to use their talents and their expertise to help grow the business. We believed that if you establish your purpose and your values, then you can give people a lot of freedom to work within that framework.
Integrity | Compassion | Teamwork | Excellence | Innovation
This has made a huge difference in Exactech. If you visit, you will notice that we have our purpose and our values posted in a number of our conference rooms. We train all employees on our culture. Within their first 90 days, new employees are even asked to write a value story—recalling something that they’ve done themselves or experienced or observed in someone else at Exactech, that is representative of our values. This has become a very important part of who we are. You can go to almost any organization and see its values on the wall or in the elevator, but we work very hard to ensure that we live these values on a daily basis.
Living Our Surgeon-Focused Culture
Since its inception, Exactech has been taking a different kind of approach to the medical device business. Our cornerstone strategy is to create a customer-centric culture that creates customer loyalty.
Those are easy words to say, but delivering on that strategy with meaningful experiences takes extraordinary focus, discipline, effort and dedication of every person who works at Exactech. We work closely with surgeons to understand the challenges they face—from the exam room to the board room to the operating room. Our team is accessible and cares about relationships. Our customers can pick up the phone any time and call our leadership and engineers with questions or concerns. We know that we can only fulfill our purpose of improving quality of life for patients if we understand what surgeons need to help them perform their jobs better for those patients.
Where a Passion for Patient Care Drives Innovative Designs
Is there a better way to make medical devices? We think so. It starts with a different attitude toward the process. We have no interest in developing “me too” products.
Our innovations are designed with a singular purpose: to improve patient outcomes.
You’ll see inquisitive behavior throughout the company. Our design surgeons and engineers look beyond conventional wisdom and find solutions to the remaining clinical and economic challenges facing medical devices, then work hand-in-hand to attack each challenge with intensity and passion.
We work together to advance the efficiency of instruments and the efficacy of implant systems while cultivating a culture of exceptional customer service because it’s our goal to make each case go exactly as planned.
In the end, we believe all the work we do is, in large part, for the same reason surgeons go to work every day—to help people improve their quality of life and regain their independence.